Overview Lucid is growing our brand as a post-luxury brand centered around sustainability and human experience. The Lucid Brand Ambassador is the first point of engagement guests will have at the Lucid studio. The role involves welcoming guests, understanding their needs, and guiding them through the customer journey in a luxury EV environment. Responsibilities Welcome guests, resolve general inquiries, and schedule test drives Quality lead capture in CRM (Salesforce) inputs for customer interactions and outreach Customer assessment: ask questions to understand budget, preferences, and timeline Listen to customer needs to recommend suitable vehicles and collect required customer information Refer high-potential leads to Sales Specialists Ensure all guests are directed to the most appropriate point of contact Develop deep knowledge of Lucid brand, vehicles, and services Stimulate customer consideration by explaining features, specifications, and pricing of all models Provide backend operational support to ensure completion of order paperwork and clarity on order/vehicle status Facilities management: ensure food and beverage replenishment from existing inventory and report maintenance requests Support Studio Manager in execution of Retail Ops. playbook (opening/closing checklist) Ensure test drive and showcase vehicle readiness (cleaning, charging) Assist with daily operations as needed Qualifications Exceptional people skills; communication is key Ability to deliver an outstanding customer journey for guests entering the Studio Experience in customer-facing industry (food service, retail, hospitality, etc.) Patience and professionalism Comfortable operating in an ambiguous retail environment Passion for EV industry and building the Lucid brand Flexible availability including extended holiday mall hours, holidays and weekends 18 years old minimum Prior experience with CRM tool such as Salesforce highly preferred Authorized to work in the USA (visa sponsorship not available) Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation Clear background check and drug test where required by law Valid driver’s license with no suspensions within the past year; drivers under 21 must have held a license for at least 3 years and complete Lucid Training upon hire Ability to obtain appropriate state DMV licensing, where applicable Compensation and Benefits Compensation Range: The compensation range for this position is location-specific and determined in good faith based on factors including knowledge, experience, education, and certifications. Additional Compensation and Benefits: Lucid offers medical, dental, vision, life insurance, disability insurance, vacation, and 401k. Eligible employees may participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to program rules. Cash or equity awards depend on individual and company performance. EEO Statement : Lucid Motors is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and other protected characteristics under applicable laws. Apply for this job Indicates a required field #J-18808-Ljbffr Lucid Motors
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