Job Description

Calltaker/Dispatcher

Essential Duties:

• Responsible for in-coming emergency (911) and non-emergency calls via phone, radio, and other established means of communication
• Receives emergency calls from the public and prioritizes and processes them into a pre-established computer format for a concise event at a precise location
• Instructs callers in the performance of urgent procedures before arrival of emergency services, as required using scripted protocols
• Refers citizens' non-emergency calls to the appropriate agencies
• Relays information and contacts appropriate agencies or personnel to resolve routine problems
• Executes accurate and expedient public safety communications work in response to a high volume of emergency and non-emergency calls
• Receives emergency service telephone calls from primary PSAP (Public Safety Answering Point) for EMS and Fire
• Utilize Computer Aided Dispatch program to verify callers location
• Operates dispatch monitoring and activity consoles and equipment
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.
• Answering and processing of after-hours contracted services
• Utilization of online programs for requests for transportation

Work Environment:

• Sitting for prolonged periods of time
• Listening and talking by telephone using finger and wrist dexterity in the operation of a computer terminal, viewing multiple computer screens, and handwriting notations.

Equal opportunity and affirmative action employer of F/M/Disability/Vets

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.

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