Job Description

Job Description

Job Description

About Us:

Cufiya is more than a coffee shop — we're a community space rooted in culture, connection, and craft. Located in the heart of San Diego, we serve high-quality coffee, tea, and fresh bites in an environment that uplifts and inspires. We’re seeking a driven and passionate Coffee Shop Manager to help lead our team and grow with us.

The Manager at Cufiya plays a key leadership role in overseeing daily operations, ensuring high-quality customer service, and fostering a welcoming and inclusive environment for both staff and guests. This position is responsible for team management, scheduling, inventory control, and contributing to the overall growth and vision of the shop.

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• Oversee daily operations of the coffee shop, ensuring a smooth, clean, and customer-friendly environment
• Manage and train staff, create schedules, and foster a positive team culture
• Monitor inventory and coordinate with vendors for timely ordering
• Ensure high standards of customer service and product quality
• Track sales, expenses, and support efforts to increase profitability
• Maintain health and safety compliance at all times
• Assist with marketing initiatives and community engagement efforts
• Open and/or close the shop depending on schedule
• Prepare and serve a variety of beverages, such as coffee, tea, and specialty drinks
• Interact with customers to take orders and provide recommendations
• Operate coffee-making equipment and maintain cleanliness and hygiene standards
• Handle cash and card transactions accurately
• Ensure the presentation and quality of beverages meet the established standards
• Restock and organize inventory, including coffee beans, syrups, and other supplies
• Adhere to all food safety and sanitation regulations
• Manage customer inquiries and resolve any complaints or issues
• Collaborate with team members to maintain a smooth workflow
• Follow company policies and procedures at all times

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• Prior experience managing or supervising in a café, restaurant, or retail setting
• Strong leadership, communication, and organizational skills
• Ability to multitask in a fast-paced environment
• Must have or willing to obtain food handling permit
• Passion for coffee and hospitality
• Tech-savvy and comfortable using POS systems and basic inventory tracking tools
• Must be authorized to work in the U.S.
• High school diploma or equivalent
• Knowledge of different coffee brewing techniques
• Ability to work in a fast-paced environment
• Strong communication and interpersonal skills
• Attention to detail and accuracy in order taking and preparation
• Ability to handle cash transactions and use POS systems
• Basic understanding of food safety and hygiene practices
• Flexibility to work various shifts, including weekends and holidays
• Team player with a positive and friendly attitude

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