Job Description

SERVPRO Team Shaw  - Awarded #4 FASTEST Growing Mid-Market companies in DFW by Dallas Business Journal in 2024.

SERVPRO Team Shaw is one of the largest SERVPROs in the country and has grown from 3 location in 2019 to 30 locations today and 4 different markets. We have grown 10x in the last 3 years and are looking to double in growth in the near future. We are a full turnkey provider for our customers doing everything from Water and Fire Emergency Services, Moving and Storage of Contents, and Textile Cleaning all the way to Reconstruction. 

Growth opportunities can arise through any of the above-mentioned divisions, as well as specializations for commercial large loss, fire damage restoration, Reconstruction and Capital Improvement Projects. If you have a sense of urgency and want to grow with a company that has seen 5x growth over the last 2 years, look no further and apply today! Do you love helping people through difficult situations? Then don’t miss your chance to join our Franchise as Construction Administration Coordinator. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened!"

 We are seeking a highly skilled and organized Construction Administration Coordinator to join our team. As a valued SERVPRO® franchise employee, you will receive a competitive pay rate, with the opportunity to learn and grow. 

Position Summary: As a Construction Administration Coordinator with SERVPRO, you will be responsible for ensuring the highest quality of service is provided to all customers and clients! In this role, you will manage a wide range of functions on all construction projects. This position will work heavily with Xactimate software, all estimators and project managers.

Primary Responsibilities

• Monitor job file status and audit jobs to validate that all documentation has been received from the field 
• Maintain the job file through the entirety of the job coordinating and communicating promptly with homeowner/tenant, insurance and internal stakeholders
• Create preliminary estimates for customers and insurance through insurance software and prepare job file reports as needed
• Perform job close-outs by completing and review job file documentation for insurance and/or customer 

Position Requirements

• 2+ years of administrative or office-related experience
• Experience with writing estimates, job file processes, and quality assurance a plus
• Experience in the service industry environment, specifically emergency services (water/fire restoration) a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Ability to multi-task
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate® and proprietary software
• Ability to successfully complete a background check subject to applicable law

Hours

• 40 hours/week, flexible to work overtime when required
• Compensation range will be based off experience

  Benefits:

· Medical, Dental, and Vision

· Paid Time Off

· Sick Paid Time Off

· Paid Parental Leave

· 401k

Must be able to work in the U.S. without sponsorship, have reliable transportation, a valid unrestricted driver's license, and pass a background check. Compensation will be based of experience.

  Each SERVPRO® Franchise is Independently Owned and Operated. 

 All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

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