Position: Director of Multifamily Property Management
Purpose: Responsible for leading the Residential Property Management department
Reports to: Chief Operating Officer
Works alongside: Corporate Leadership Team, Property Managers, Accounting, Maintenance
Characteristics: High Energy, Proven Leadership Skills, Superb Customer Service, Financial Acumen Systems Driven
Leadership & Team Management
Model and uphold the company’s mission and core values
Lead, mentor, and manage a team of Property Managers, Leasing Agents, and Maintenance Techs
Assisting hiring and onboarding processes, with the ability to train new team members; develop training materials as the department evolves
Promote a culture of collaboration, accountability, and customer satisfaction department wide
Property Operations & Oversight
Oversee day-to-day operations and performance across a multifamily management portfolio
Conduct routine property walks to assess physical condition, curb appeal, and compliance with company standards, and hold designated Property Managers accountable to property conditions
Ensure Property Managers deploy proactive maintenance and take ownership of property conditions
Train department on cross-team collaboration (Leasing, Maintenance, Accounting) to ensure a smooth unit-turn, move in and move out process
Provide support to Property Managers regarding client and tenant communication and manage escalations
Financial & Performance Management
Monitor department wide financial performance through high-level reporting and data analysis
Oversee annual budget creation/approval process and provide support to Property Managers
Understand and interpret cash flow statements, occupancy trends, and property budgets
Forecast operating expenses, occupancy, and vacancy based on market trends and property performance
Provide support to the Accounting Manager regarding processes related to property payables, receivables, maintenance labor and commission reports
Drive department to low delinquency rates portfolio wide through training with Property Managers
Leasing & Marketing Strategy
Partner with Leasing and Property Managers to establish and execute property leasing strategies
Review market pricing regularly and recommend adjustments to optimize revenue.
Oversee leasing metrics and work with Property Managers to drive aggressive lead conversion, renewals rates, and customer satisfaction.
Monitor proactive renewal strategies focused on resident retention and revenue growth.
Support marketing efforts as needed to ensure brand alignment and leasing success.
Client Relations & Strategic Planning
Serve as the primary liaison with property owners, establishing clear objectives, goals, and performance expectations
Partner with Implementation Specialist to lead the onboarding process for new multifamily clients, ensuring smooth transitions and alignment with company standards
Set and manage quarterly, annual, and long-term goals for occupancy and financial performance
Develop and implement standardized procedures to measure and improve operational performance across the portfolio
Qualifications:
Required: Leadership Experience in multifamily property management (5 years minimum)
Excellent organizational, verbal and written communication skills
Leadership skills with the ability to develop and manage a team
Ability to problem solve and have difficult conversations
Attention to detail and ability to manage multiple projects
Competency in Microsoft and Google platforms
AppFolio Property Manager software experience a plus
Physical requirements: must be able to report in person to office and walk properties, lift 30 lbs and climb stairs
Compensation Details:
Salary position, competitive pay
Full Health Benefits including health, dental, vision and HSA plan
Company paid life insurance policy
Eligible for 401k benefits upon 1-year work anniversary
15 days Paid Time Off (PTO)
11 Paid Holidays
Company provided downtown parking
Company Overview
SVN | Second Story’s Property Management team works to make sure our city is thriving and our clients are satisfied. Our team comprises departments including business development, property management, leasing management, maintenance, accounting and marketing. While protecting our client's investments, we work to not only keep properties in immaculate shape but also provide the customer service needed to build relationships and enhance tenant's on-site experience. Our management portfolio includes multi-family communities as well as mixed-use developments and commercial properties.
Focused on residential and commercial property management and real estate brokerage, SVN | Second Story has a culture that provides a fun and quality work environment, room for growth and autonomy. Because we’re a young, fast growing company, we believe in effective communication, utilizing technology as much as possible for processes and operations, and thriving in a competitive environment.
The SVN® organization is a globally recognized commercial real estate entity united by a shared vision of creating value with clients, colleagues, and our communities. Our brand pillars represent the transparency, innovation, and inclusivity that enables all our offices to collaborate with the entire real estate industry on behalf of our clients. SVN’s unique Shared Value Network® is just one of the many ways that SVN offices create amazing value with our clients, colleagues, and communities.
SVN | Second Story Vision and Mission
Vision: To make a positive impact on generations to come through partnership with our clients and care of their real estate assets on a national level. Our work leaves a lasting imprint on the communities in which we live and work.
Mission: Wake up every day ready to deliver unparalleled professional commercial real estate expertise, dedicated care, and operational excellence.
Core Values
Fun. We strive to find joy in what we do.
Bold. We show grit and rise to the challenge.
Integrity. Our word matters.
Ownership. We take responsibility for every area of our lives.
Onward & Upward. We strive for continuous progress & improvement.
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