Job Summary: As a Guest Service Agent at Marriott, you will play a vital role in creating an inviting atmosphere and providing top-notch service to our guests from the moment they arrive until their departure. This position is essential for making a strong positive impression and ensuring that all guest needs are met with the utmost professionalism and care. Responsibilities: Welcome guests warmly upon arrival, verify reservations, assign rooms, and distribute keys. Facilitate all guest check-ins and check-outs, manage reservations, and process cancellations. Offer information about hotel amenities, services, and local attractions. Respond to phone inquiries, address guest questions, and swiftly resolve any issues ensuring high levels of guest satisfaction. Coordinate effectively with housekeeping and maintenance teams to guarantee room readiness and address guest concerns. Oversee billing and payment processes with a focus on accuracy in all financial transactions. Keep the front desk area orderly and welcoming. Qualifications: High school diploma or equivalent; a degree in hotel management or a related field is preferred. Demonstrated experience in a customer service capacity, ideally within the hospitality sector. Excellent communication and interpersonal abilities. Familiarity with hotel management software is desirable. Able to thrive in a fast-paced environment and manage pressure with professionalism. Willingness to work flexible shifts, including evenings, weekends, and holidays. Marriott
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