Overview We are seeking an experienced ITSM Developer to join our Data Center Operations team. In this role, you will design, develop, and maintain IT service management workflows and automations, primarily using Atlassian products (JIRA, Confluence, etc.). A key focus will be building our hardware failure ticketing system and internal incident response automation platform. You will collaborate closely with infrastructure teams to deliver automation-first solutions that enhance efficiency and scalability. Key Responsibilities Design and implement advanced JIRA workflows, automation rules, and custom fields to support hardware failure tracking and incident management. Develop and maintain integrations between JIRA and other systems using REST APIs, webhooks, and scripting. Build dashboards and reporting solutions for real-time visibility into incidents, KPIs, and operational performance. Collaborate with infrastructure teams to identify tasks for automation and improve operational workflows. Document workflows, automations, and procedures while driving continuous improvement. Required Skills 5+ years experience as a JIRA/Atlassian administrator with expertise in workflow development and automation. Solid understanding of ITSM frameworks (ITIL) and implementation in technical environments. Experience with REST APIs, webhooks, and integration platforms. Strong problem-solving skills and a track record of process improvements through automation. Nice to Have Experience in data center or cloud infrastructure environments. Familiarity with monitoring tools (e.g., Grafana) and integration with ticketing systems. Knowledge of infrastructure automation tools (Ansible, Terraform) and CI/CD pipelines. Atlassian product certifications (ACP-JA, ACP-JSM) or ITIL Foundation. Exposure to other ITSM platforms (ServiceNow, BMC Remedy). Retirement or pension plan. Health, dental, and vision insurance. Generous PTO policy. Apply today or contact Alfie Carney for more information regarding the role. #J-18808-Ljbffr Experts Group International
...offices every employee of C&S and their family of companies works to help feed local families, neighbors and communities. As a Warehouse Selector, youll pick, gather & organize product and prepare orders for delivery to local customers. Upbeat individuals interested...
...Job Description Job Description Production Worker (STARTING IMMEDIATELY)$20.23/hour ($3 pay raise after 90 days) 7 Openings on 3... ...2nd Shift (3PM-11PM Monday-Friday) Job Description Perform general production and assembly duties in a manufacturing environment....
Senior Aviation Military Analyst (UAS or Manned/Unmanned Teaming)Location:Fort Novosel, AL (on-site)About the position:The purpose... ...orientation, gender identity, national origin, disability or veteran status.VEVRAA Federal Contractor. Summit gives preference to...
...Patient Care Technician ( PCT ): Patient Care Associate job duties. Phlebotomy/blood cultures Enteral Feeding Wound care IV/Foley removal Trach care/suctioning Training: Our Patient Care Associate training program is an accredited Department of...
Class A CDL A Company Driver and Owner Operators JobNew transportation company with over 70 years combined industry experience looking for owner operators and company drivers who don't mind being on the road during the week and home on the weekends. Currently looking...