Job Description

Job Description

Job Description

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

What We Offer: Competitive pay and performance-based incentives
Medical, dental, and vision coverage for peace of mind
401(k) with profit sharing to invest in your future
Generous paid time off so you can recharge
Exclusive discounts at our properties—because you deserve great getaways, too!
Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together!

POSITION SUMMARY: The Rooms Inspector at one of Oxford’s boutique-style or luxury hotels is responsible for ensuring that all guest rooms, suites, and public areas meet the highest standards of cleanliness, presentation, and functionality. This position plays a critical role in delivering an exceptional guest experience by conducting detailed room inspections, verifying room readiness, and identifying maintenance or service issues before guests arrive.

The Rooms Inspector must be highly detail-oriented, organized, and proactive, working closely with the housekeeping and maintenance teams to ensure that every room reflects Oxford Collection’s commitment to excellence. The Rooms Inspector plays a crucial role in striving to meet and exceed Four-Star service standards, delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations

ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

Guestroom Inspection (70%):

• Conduct thorough inspections of cleaned guest rooms to verify compliance with Four-Diamond cleanliness and service standards
• Ensure guest rooms are immaculate, fully stocked, and free of maintenance issues before check-in
• Verify that amenities, linens, and in-room technology (TVs, thermostats, minibars) are properly arranged and functioning
• Check for guest personalization opportunities, ensuring VIPs and special requests are accommodated
• Monitor Housekeepers progress throughout their shift, checking that Housekeeper carts are properly stocked
• Give proactive feedback and conduct on-the-job training for room attendants, reinforcing cleaning protocols and Fobes standards
• Communicate ready rooms as soon as they become available to both clean and rent
• Submit maintenance reports/requests to the Maintenance Department for any issues identified
• Perform housekeeping, laundry, and/or houseperson functions including deep cleaning whenever necessary
• Assist in training new employees and providing continuous on-the-job training
• Assist with special requests and the issuance of supplies to staff, and log items into the Lost & Found log as needed
• Assist in the preparation of opening or closing of the day

Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.

Guest Relations (20%):

• Interact and acknowledge guests in a friendly and customer focused manner
• Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
• Report any guest complaints to supervisor or property management team
• Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests

Other (10%):

• Serve as a role model for housekeeping department and other employees, leading by example, ensuring all guest interactions reflect Four-Diamond service standards
• Communicate effectively with all hotel staff to ensure the smooth delivery of services
• Adhere to attendance policies and maintain regular availability for scheduled shifts
• Other duties as assigned

Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.

CORE SKILLS AND VALUES

• Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of customers
• Detail Orientation – Is accurate and methodical when following processes and instructions
• Physical Skills – Demonstrates capability of performing physical work in a variety of conditions
• Professional Appearance - Presents a professional and polished look
• Stress Management – Exhibits self-awareness and self-control in pressure situations
• Team Orientation – Works cooperatively with others, assisting voluntarily
• Time Management – Does most important, guest-related work first

PREFFERED EDUCATION & EXPERIENCE

• High School Diploma or GED preferred
• 1+ years Hospitality / hotel work experience preferred

JOB REQUIREMENTS

• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evening, weekends and holidays
• Reliable and consistent attendance

PHYSICAL REQUIREMENTS

• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
• Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
• Must be able to climb stairs both inside and outside in a variety of weather conditions

Oxford Collection of hotels is proud to be an Equal Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All offers are contingent on pre-employment screening.

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