Job Description

About the Company

Insight Global is working with a client that is seeking a dedicated and detail-oriented Project Manager to oversee residential elevator installation projects from customer deposit through final completion. The ideal candidate will ensure customer satisfaction, on-time delivery, and adherence to budget requirements while maintaining clear communication with all stakeholders.

About the Role

The Project Manager will be responsible for managing various aspects of elevator installation projects, ensuring that all tasks are completed efficiently and effectively.

Responsibilities

• Project Documentation
• Ensure all required project documentation is obtained and organized:
• Customer cab material selections (coordinated by Sales).
• Completed site survey, ensuring completion by field supervisors or senior technicians.
• Review and verify jobsite tickets/reports daily, ensuring accurate and complete information is submitted by technicians.
• Oversee final acceptance and approval processes.
• Project Management through ERP System (NetSuite)
• Maintain real-time updates on all projects within the ERP system, including:
• Project-related updates, photos, and documentation.
• Internal and external communications.
• Billing and invoicing.
• Client Communication and Relationship Management
• Act as the primary point of contact for clients, proactively managing expectations and providing regular project updates.
• Address inbound customer inquiries and concerns promptly, escalating issues to the Operations Manager as necessary.
• Job-Site Readiness and Coordination
• Monitor job-site readiness in collaboration with field resources, obtaining timely updates and resolving any issues.
• Coordinate ordering of elevator kits/cabs from production for job-site ready projects, utilizing the ERP system.
• Scheduling and Installation Oversight
• Develop and lead a structured installation scheduling process for each project.
• Submit installation schedule requests to the Office Manager through the ERP system in a timely manner.
• Project Billing and Sales Team Communication
• Ensure accurate billing by coordinating with jobsite reports and updating the ERP system.

Qualifications

• Proven experience in project management, preferably within the construction or elevator installation industry.
• Bachelor’s degree in related field preferred but not required.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Proficiency with ERP systems (NetSuite experience preferred).
• Excellent communication and customer service skills.
• Ability to proactively address challenges and maintain composure under pressure.
• Detail-oriented with a commitment to delivering quality outcomes.

Required Skills

• Project management experience.
• Strong organizational skills.
• Proficiency with ERP systems.
• Excellent communication skills.

Preferred Skills

• Experience in the construction or elevator installation industry.
• NetSuite experience.

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