Job Description
Minimum Qualifications 3 to 5 years of Salesforce development experience in Service Cloud, Experience Cloud, Platform App builder, OMNI Studio, Good analytical, communication skills and ability to collaborate in a team. Bachelors/Masters degree in Computer Sc, Information Systems, or related field (preferred) Desirable exp - working for at least 1 year in public-sectorKey Responsibilities: Develop and maintain service processes including case lifecycle automation. Configure Omni-Channel, Entitlements, and Service Level Agreements (SLAs). Implement Email-to-Case, Web-to-Case, and other service-related configurations. Design and build branded digital experiences for customers and partners. Configure sites, pages, and components using Experience Builder. Manage access and data sharing for external users securely. Design custom applications tailored to business needs using declarative tools. Create custom objects, fields, relationships, and page layouts. Optimize user experience by managing Lightning components and app navigation. Leverage OmniScripts, DataRaptors, Integration Procedures for guided UI experiences. Design and implement dynamic customer interactions across multiple channels. Integrate external data into Salesforce with minimal code using Omni Studio components. Create and maintain Page Layouts tailored to user roles and business requirements. Create validation Rules to enforce data integrity and business logic. Build and maintain automation using Process Builder for multi-step process automation & Workflow Rules (legacy support and monitoring). Rules Engine for configurable business rules if integrated with Salesforce or OmniStudio.This position is open only to individuals who are authorized to work in the United States. Proof of valid work authorization will be required prior to employment. This is a remote position; however, the employee must be available to work standard business hours in the Pacific Time Zone (PT).Employment Fraud WarningCinnovx will never ask job applicants or employees to pay any fees, costs, or expenses as part of our recruitment, hiring, or employment process. We do not charge for job applications or interviews, background checks or drug screenings, training materials or equipment, or any other recruitment-related services. All official job communications will come from verified Cinnovx email addresses ending in @cinnovx.com. Our recruiters will never request payment or personal financial information during any stage of the hiring process. If you encounter suspected fraud, please report suspicious recruitment activities claiming to represent Cinnovx to support@cinnovx.com and to local authorities. Verify any job opportunity by contacting us directly through official channels listed on this website. Remember: Legitimate employers pay you, not the other way around.
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Cinnovx
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