Service Desk Agent Job at Veritas Search Group, Phoenix, AZ

b3hnNFdOQlBqN0RZQVNUTU0rcEVCUUJ5R2c9PQ==
  • Veritas Search Group
  • Phoenix, AZ

Job Description

This role requires candidates who are currently authorized to work in the U.S. without sponsorship, and C2C arrangements are not accepted.

Job Summary:
We are looking for a technically inclined and dependable Service Desk Agent to join our IT support team. This is a task-based, entry-level IT role focused on frontline support within a corporate technology environment. Ideal candidates will have a foundational understanding of enterprise systems and a strong interest in building a career in IT support and infrastructure.

Key Responsibilities:

  • Provide first-level IT support for end users in a Windows/Mac environment, including password resets, MFA setup, software installations, and basic network connectivity issues.
  • Process incoming service desk tickets using an ITSM platform (e.g., ServiceNow, Jira), ensuring timely resolution or escalation.
  • Perform hardware setup and basic troubleshooting for devices such as laptops, printers, monitors, and mobile devices.
  • Follow standardized operating procedures and support documentation for common technical issues.
  • Maintain detailed logs of service requests, resolutions, and escalations in the ticketing system.
  • Assist in onboarding/offboarding procedures including account provisioning and hardware deployment.

Minimum Qualifications:

  • Basic technical knowledge of operating systems, networking, and productivity software (e.g., Microsoft 365, VPNs, Active Directory).
  • Familiarity with troubleshooting tools and remote support platforms.
  • Strong attention to detail and ability to follow structured processes.
  • Excellent communication and documentation skills.
  • A+ certification or equivalent coursework is a plus but not required.

Preferred Qualifications:

  • Previous internship, coursework, or hands-on experience in an IT help desk or technical support environment.
  • Exposure to ITIL-based service management practices or ticketing tools like ServiceNow, Freshservice, or Jira.
  • Comfortable working in a high-volume support queue.

Job Tags

Remote job, Contract work, Internship,

Similar Jobs

Nesco Resource

Receptionist Part Time Job at Nesco Resource

 ...Position: Secretary Hours: Part-Time, 16 hours per week Tuesday and Thursday. Pay: $16.39 per hour We are looking for an organized, friendly, and professional Secretary to join our team! This part-time role offers the chance to contribute to a smooth office... 

LifeStance Health

Clinical Psychologist (PsyD, PhD) - Morgan Hill, CA Job at LifeStance Health

At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare...

Cypress HCM

Digital Media Manager Job at Cypress HCM

 ...Position Overview Digital Media Marketing Manager (Marketer & Creative Personas Americas) Location: Preferred hybrid in San Jose, CA or Seattle, WA remote candidates also considered About the Role Were looking for a strategic and performance-driven... 

University of Maryland Medical System

Victim Advocate, Domestic Violence, On Call Job at University of Maryland Medical System

 ...improve the health status of Prince Georges County residents. Job Description Provides advocacy and crisis intervention to victims, survivors, and stakeholders effected by sexual and domestic violence. Conducts intakes/assessments/consultations, provides information... 

Kenly 95 Petro Truckstop

Starbucks Barista Job at Kenly 95 Petro Truckstop

 ...Description Job Description Description: Be part of a brand-new store opening and grow...  ...announce the upcoming grand opening of Starbucks , and were looking for motivated,...  ...and holidays may be required Both full-time and part-time roles open Benefits:...