Job Description

Substitute Library Assistant

Kitsap Regional Library is seeking enthusiastic individuals who are energized by providing excellent external and internal customer service. Our team is highly motivated and very passionate about helping people. This position performs a wide range of circulation and customer service functions. General responsibilities include: staffing the circulation desk; checking in and out various library materials; issuing library cards; assessing or adjusting fines; administering patron accounts; preparing financial reports and providing direct assistance to patrons. This position reports to the branch's Public Services Supervisor.

Applications for this posting will be kept on file for six months at which time we may repost the role. When we have an opening for a Substitute Library Assistant, applications will be reviewed for all who indicated an interest in working at that particular branch.

*This is substitute position and does not have a guaranteed number of hours. Substitutes fill in for regular employees on an as needed basis.

General Description

Under general supervision, while providing excellent customer service, performs a wide range of circulation and customer service related functions. Typical duties include: staffing the circulation desk, checking out/in various library materials, issuing library cards, assessing or adjusting fines, maintaining patron accounts, preparing money transmittal reports, processing periodicals, processing of shipment and bookdrops, mending library materials and providing direct assistance to patrons.

Qualifications and Experience

Any combination of education and experience equivalent to graduation from high school or GED plus one year experience in a service-oriented environment preferred.

* A resume and cover letter are required for all positions and may be uploaded or copy/pasted and submitted with your application.

Benefits & Salary

All on-call and substitute positions are eligible for participation in the Employee Assistance Program and Washington State Paid Sick Leave. Compensation range is $19.66-20.26 per hour. Offers will be determined based on required and relevant experience and in alignment with internal equity.

Essential Functions

Any of the following duties may be performed. These examples are not necessarily performed by all incumbents, however, and do not include all specific tasks an incumbent may be expected to perform

Duties:

• Perform all activities associated with the circulation function of Kitsap Regional Library including: all transactions pertaining to the Integrated Library System (ILS), money transmittal and circulation reporting, administering library policies, procedures and services, providing excellent and welcoming customer service in person, online, and over the telephone, assessing and/or adjusting fines and fees for damages, late returns, lost materials and other issues.
• Respond to patron requests for information and direction, referring to other qualified staff as appropriate. Assist patrons with basic reference information in accordance with library Reference Guidelines. Assist patrons in accessing computer programs such as email and using the Internet. Assist with current and emerging library technology. Respectfully respond to patron complaints or concerns within established guidelines.
• Assist in promoting library programs, information, services and materials.
• Assist with periodicals processing, design of displays and other library promotional and informational materials.
• Perform basic Paging responsibilities as needed, such as shelving, processing of shipment and bookdrop.
• Assist with collection maintenance (under supervision), mending of books, periodicals, media and other materials, as needed.
• Provide oversight for branch operations in the absence of the Branch Manager.
• Prepare the library for opening and securing the library at closing.
• May on occasion assist with training, programming and scheduling of staff.
• Maintain a clean, welcoming and safe library environment.
• Support volunteers as needed.
• Perform other related duties as assigned.

Knowledge, Skills and Abilities:

• Ability to maintain regular and reliable attendance.
• Ability to provide excellent, efficient customer service to all patrons, staff and volunteers, in a fast paced public environment.
• Ability to work independently with limited direction or supervision.
• Ability to establish and maintain effective working relationships with library staff, patrons and volunteers.
• Ability to sort and file alphanumerically and to perform basic mathematical computations, including ability to navigate the Dewey Decimal System.
• Ability to perform financial procedures using the ILS system and cash register.
• Ability to access and utilize staff Intranet resources.
• Ability to communicate effectively verbally and in writing.
• Ability to follow detailed written or verbal procedural instructions accurately, with willingness to seek clarification.
• Ability to acquire and effectively implement knowledge of library policies and procedures and to use independent judgment to resolve circulation and patron problems within established guidelines.
• Ability to work a schedule that may change periodically, including evenings and weekends. Willingness to be flexible to meet the needs of the Library.

Physical Requirements:

The physical demands described here are representative of those that must be met by a staff member to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the incumbent is required to:

• (CONTINUOUS) seeing, talking, walking, hearing, standing, bending, grasping, reaching, handling and manual dexterity.
• (FREQUENT) sitting, kneeling, stooping, crouching, twisting, squatting, keyboarding and repetitive motion of hands/wrists.
• (OCCASIONAL) climbing, crawling and balancing.
• Must be able to sort, unpack, lift and maneuver up to 50 pounds regularly and occasionally in excess of 50 pounds.
• Regularly requires the ability to push, pull and maneuver a loaded book cart (20 pounds of push/pull force) on a frequent basis over an extended period of time.

Library Expectations:

Listed below are expectations of all library employees:

• Excellent customer service for patrons and co-workers.
• Knowledge and support of Kitsap Regional Library's principles of intellectual freedom.
• Knowledge and support of Kitsap Regional Library's policies and procedures.
• Ability to work effectively within a team.
• Ability to adapt to rapidly changing information, technology, work procedures and library services.
• Ability to maintain confidentiality in dealing with patron and/or employee records.

Schedule:

This is a part time, non-exempt substitute position with no guarantee of hours. The schedule will be determined by the supervisor upon hire and may include weekends and evenings. Please note that schedules are subject to change to meet the needs of the library.

Substitute Library Assistants fill in at our nine branches up to a maximum of 69 hours in a month.

Application Instructions:

To apply for this position and future positions, please visit our website at KRL.org and select "Careers" located at the bottom of the page. This position is open to all and will remain open through July 31st, 2025.

Kitsap Regional Library is committed to developing a barrier-free recruitment process and work environment. If you require any accommodation, please email us at jobs@krl.org and we'll work with you to meet your accessibility needs.

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