Job Description

Treasury Management Customer Analyst

Hybrid 3 days in office| Contract-Hire

Dallas, TX

Payrate: $25.16/hr

Kelly Services is seeking a detail‑driven, customer‑focused Treasury Management Analyst to join a fast‑paced, global team. In this role, you’ll support high‑volume wire transfers and account changes for a national portfolio of over 13,000 Banking‑as‑a‑Service clients across the U.S., Mexico, Europe, and Southeast Asia.

What You’ll Do

• Support and process day‑to‑day wire volume and Treasury service changes
• Research and resolve client requests across 30+ internal systems (Hogan DDA, PEP+, PEGA, TMCC, ARP, EDI, ECIS, etc.)
• Coordinate seamless, error‑free implementations of Treasury Management products
• Provide basic training and “how‑to” support on 40+ TM products and services
• Spot and escalate red flags for fraud or high‑risk activity in time‑critical scenarios
• Partner with internal teams (Relationship Center, Specialists, Fraud, Ops) to meet case‑management and delivery SLAs
• Receive and review candidate submittals—provide hiring feedback or interview requests within 24–48 hours to ensure speed in a competitive market

What You’ll Bring

- Top 3 Required Skills:

1. Attention to Detail

2. Treasury Management / Payments & Banking Knowledge

3. Analytical Problem‑Solving

-2- 5 years of banking/financial‑services experience

- 3+ years of customer‑service experience in banking/financial services

- 2+ years working with Treasury products & services (wire transfers preferred)

- HS diploma or equivalent required

- Strong written communication skills; comfortable responding by email and phone

- Ability to work independently—with occasional virtual training and check‑ins with a remote manager

- Proficient in Microsoft Office Suite and key banking systems

A Typical Day

• Log in at your scheduled shift (9 AM–6 PM CT for Dallas, Texas)
• Triage high‑volume inbound emails and calls from clients across all lines of business
• Process “add/change/delete” requests for accounts or services, ensuring all actions meet internal SLAs
• Dive into complex, multi‑layer research to resolve escalations or special project requests
• Document every interaction and update workflow systems to maintain complete audit trails
• Escalate urgent fraud or compliance issues to management as needed

Why You’ll Love It

• Be part of a fast‑paced , global team driving mission‑critical Treasury operations
• Flexible start date with a defined 6‑month assignment and potential for extension
• Competitive pay at $25.16/hr
• Work remotely while making a real impact on clients around the world

Apply today and take the next step in your financial services career!

Email your resume to Daisy at daid740@kellyservices.com or call 562‑471‑7322.

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