Job Description

Overview

Brand Ambassador - Nordstrom Tysons Corner. Brand Ambassadors at Brunello Cucinelli are responsible for delivering a memorable experience to all guests and prospective customers. This role is vital to our brand and supports the Brand Manager in achieving sales goals and operational objectives. Brand Ambassadors are responsible for delivering personal sales goals, clienteling and maintaining visual standards in accordance with the standards and policy and procedures of both Brunello Cucinelli and the larger Department Store. This role is located within Nordstrom Tysons Corner.

"Those who work with us take part in the companys life. Everybody knows that their work is an indispensable contribution to our shared growth"

Brunello Cucinelli , founded in 1978 by the eponymous designer and entrepreneur, is an Italian house operating in the luxury sector, specializing in cashmere and the international informal luxury ready-to-wear sector. The company emphasizes craftsmanship, high quality materials, and a distinctive brand philosophy.

Role responsibilities

• Provide industry leading customer service by building guest loyalty through in-store experience.
• Maximize all selling opportunities to achieve (and exceed) individual sales goals while driving repeat business by utilizing clientele books and converting one-time shoppers to long-term clients.
• Proactively avoid customer service issues by finding meaningful resolutions and using best-in-class customer service.
• Continuously demonstrate product knowledge to enhance sales and use company-provided resources to deepen understanding of product assortment.
• Maintain awareness of current marketing and promotional activity for both the brand and theDepartment Store environment.
• Act as a brand ambassador emulating the brand aesthetic and embodying a strong sense of brand philosophy and lifestyle.
• Facilitate sales with all partners outside of the BC shop, including Personal Shoppers, key designer sales associates, brand ambassadors and sales associates.
• Build effective working relationships with colleagues in other stores, Corporate Partners, Department Store Management, and other Brunello Cucinelli employees.
• Under the guidance of Brand Manager and/or other Department Store Leadership, complete operational objectives including opening/closing the store, cash handling, inventory, and other tasks as assigned; demonstrate flexibility as needed by business demands.
• Support and partner with the Brand Manager and Department Store in maintaining consistent inventory levels to prevent shrink and loss.
• Ensure visual merchandising standards are maintained, assist with floor sets and moves as needed.
• Follow policy and procedure, safety guidelines, and meet operational objectives dictated by the Department Store and Brunello Cucinelli.
• Demonstrate reliability and integrity in all interactions, following company policies and guidelines.
• Promote cooperation and celebrate team accomplishments; seek feedback for performance and growth opportunities.

Qualifications

• High School Diploma required.
• 3-5 years experience in an elevated retail or hospitality environment.
• Strong affinity for Brunello Cucinelli brand and philosophy.
• Exceptional customer service and networking skills.
• Demonstrate flexibility and adaptability when workload or tasks are changed as necessitated by business.
• Strong business acumen and communication (written and verbal) related to store business, product assortment and opportunities.
• Proficient with POS systems and Microsoft Office Suite; Outlook and Excel.
• Familiarity with RFID technology is a plus.
• Ability to stand for multiple hours and lift up to 40 pounds without assistance.
• Able to work a varied schedule including Nights and Weekends.

EEOC

Brunello Cucinelli is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Details

• Seniority level : Associate
• Employment type : Full-time
• Job function : Business Development, Customer Service, and Sales
• Industries : Retail Luxury Goods and Jewelry, Retail Apparel and Fashion, Retail

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