OEC Group offers hybrid work, competitive salary, a full benefits package, opportunities for professional growth and so much more! As a System Analyst, you will be a key contributor to our company’s IT ERP/TMS services and peripheral ecosystems, including API/EDI, integration, PO management, etc. What we’re looking for… Systems Analyst with 3-7 years of experience in EDI. Conversational Mandarin is a plus! What you will do: Engage: Engage with stakeholders to ensure system quality and solution requirements. Define and drive voice of customer (VOC) routines to continuously collect service feedback. Collaborate with internal teams and external trading partners to address EDI or API-related queries/issues. Communicate service and project statuses with business users and global IT teams. Drive Business and IT reviews to confirm business development priorities and requirements. Review business requirements and technical qualifications to ensure technical feasibility, development timelines, and costs. Design & Build: Collaborate with product owner(s) and project managers to deliver solutions. Analyze business requirements, recommend solutions, and build/facilitate solution design & implementation with third-party or internal developers. Drive the implementation of new enhancements or upgrade of existing systems (EDI systems, PO management system, or ERP customizations). Tech Watch to research and recommend enhancements to existing systems and processes to improve efficiency and quality of data. Operate & Improve: Maintain and improve the day-to-day operations for services (API/EDI, PO management, and ERP), including: Managing resolution of incidents and escalation to supplier or internal development teams. Monitor and maintain service health and availability. Manage enhancements and change requests as part of delivery routine. Facilitate, diagnose, and/or resolve major incidents and emergency change. Maintain and improve on knowledge artifacts (user training, service desk training, business requirement and system documentation, policy and procedures, trading partner guides and process flows). Ensure compliance and quality of system performance with business requirements. Who you are: You are comfortable communicating with stakeholders across different departments and levels; able to communicate with both technical and non-technical stakeholders. You can navigate complex environments, understand issues, and break tasks into manageable steps independently. You have excellent problem-solving and analytical skills to analyze and derive the root cause of issues. You are strong in analyzing complex business processes, identifying requirements, understanding data structures, identifying patterns, and proposing appropriate solutions. Work schedule: New York Office: 9 am-6 pm EST (Hybrid) Work Experience & Education: Bachelor’s degree or higher in computer science, information technology, or a related field. 3-7 years of experience in related fields (EDI / API, B2B Integration, PO Management, and IT ERP systems analysis and operations support roles). Knowledge and experience in the following domain: Experience in logistics / supply chain industry. Experience in accounting, finance or brokerage (preferred). Proficiency in EDI mapping, translation, and communication software. EDI standards and protocols (X12, EDIFACT, etc.). Advanced knowledge of software programming and coding languages (XML, SQL, Java...). PO Management Solutions (Lognet, etc.). ERP (CargoWise preferred, SAP, etc.). Automation experience (RPA UI Path preferred, process mining, etc.). IT Service Management (ITIL preferred, Agile). IT Project Management (PMP, Agile). Salary Range: $100,000-$120,000 annually based on education and experience level. Perks & Benefits of OEC Group: After successfully completing and passing a standard 90-day introductory period, the employee is provided with the following benefits package. This includes: Health Insurance Coverage (Medical, Vision, and Dental). Life and Accidental Insurance Coverage. Vacation/ Personal/ Floating Days. Biannual Performance Review with opportunities for mid-year salary adjustment and year-end bonus (contingent upon company financials and on-the-job performances). 401K Retirement Plan with up to 3% company match. About OEC Group: Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. We provide our customers with import and export services, as well as door-to-door services for both international and domestic needs. We remain competitive by offering a wide range of logistics services, including ocean and air freight, rail, trucking, warehousing and distribution, customs brokerage, cargo insurance, and more. Company Culture: OEC Group provides a fun, family-oriented work culture. We are a well-established company that is continually growing and looking for strong team players. We often host company outings such as team dinners, holiday parties, company picnics, and team-building activities! OEC Group is an Equal Opportunity Employer. #J-18808-Ljbffr Jobleads-US
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